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Simple Problem Solving: 5 Whys and Why-Why?
The other day an interesting conversation reminded me of the old consulting tool called the “5 Whys.” It’s a simple question-asking method used to explore the cause/effect relationships underlying a […]
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Ad Agency: 6 Winning Presentation Reminders
There are a few simple presentation rules that are often forgotten when it comes to giving winning presentations, whether it’s for new business, for your team, or for a conference […]
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New Business: It’s Not You, It’s Me
Chemistry is that funny stuff in the space between people. It’s not about you or me, but what’s between us. That space is called Chemistry and it’s a driving force […]
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Organic Growth: Client Service Not Organized to Deliver Results
Most account service departments aren’t set up to deliver what clients value most: a steady stream of value-based initiatives. Clients say a steady stream means one good idea per month, […]
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Client Negotiation: How to Avoid Discounting Your Services
The ad industry isn’t a discounted industry, thank goodness. At least not yet. But it is a negotiated industry where we should expect to negotiate over the prices of goods […]
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Companies Never Fire Ad Agencies
People do. And people fire agencies every day for a wide variety of reasons. They justify their decisions in a variety of ways. In numerous industry studies, researchers have noted […]
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Agency Likeability: The Hidden Side of New Business
Your firm’s likeability, often called “chemistry,” describes the relationship between your firm and a good prospect. Most leading search consultants rate chemistry as the most critical tipping point that either […]